Returns & Refunds

Returns & Refund Policy

We want you to love your jewelry! If for any reason you are not completely satisfied, please review our return and refund policy below.

Eligibility

We accept returns and exchanges within 14 days of delivery.

Items must be unworn, unused, and in their original packaging with all tags attached.

Items that show signs of wear, damage, or alterations will not be accepted.

Non-Returnable Items

For hygienic reasons, earrings cannot be returned or exchanged.

Custom-made, personalized, or engraved items are final sale and cannot be returned or exchanged.

Return Shipping

Customers are responsible for all return shipping costs.

Original shipping fees are non-refundable.

How to Return

Email us at gulyqul@gmail.com with your order number and reason for return.

Wait for return instructions and approval.

Ship the item back using a trackable shipping service.

Refunds

Refunds are issued to the original payment method once we receive and inspect the returned item.

Please allow 5–10 business days for the refund to appear in your account.

We reserve the right to refuse returns that do not meet our policy.

Questions?

If you have any questions, please reach out to us at gulyqul@gmail.com . We’re happy to help!

 

Are all your pieces handmade?

Our collection combines exclusive handmade jewelry with carefully selected, high-quality pieces from trusted sources. Every design is chosen with love and attention to detail.

What materials do you use?
Our jewelry features:
✔ Freshwater pearls
✔ Natural gemstones and crystals
✔ Stainless steel (hypoallergenic & durable)
✔ 18k gold-plated & silver-plated finishes
✔ High-quality beads and fashion accessories

Are your pearls and stones real?

Yes, we use genuine freshwater pearls and natural stones in many of our designs. Please check individual product descriptions for details.

Is your jewelry suitable for sensitive skin?
Many of our designs are made with hypoallergenic materials such as stainless steel or gold-plated brass. Please review product details or contact us if you have concerns.

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Can I send my order as a gift?

Absolutely! All jewelry arrives beautifully packaged, ready for gifting. You can also leave a personalized note at checkout.

Do you accept returns or exchanges?
Due to hygiene reasons, all sales are final. If your item arrives damaged or there is an issue, please contact us within 3 days of delivery. We will gladly assist you.

Jewelry Care

To keep your jewelry beautiful for years to come:
• Avoid water, perfume, and harsh chemicals
• Remove jewelry before bathing, swimming, or exercising
• Store pieces in the provided pouch or box
• Gently polish with a soft, dry cloth